TERMS & CONDITIONS

TERMS AND CONDITIONS

Please read through our terms carefully before placing your order. By placing an order, you have agreed to our terms and conditions set below.

Terms are subject to change. We will not be able to make any changes to orders placed.

ORDERS

We can't thank you enough for your order. Your support of NORTH means the world to us. Unfortunately, we do not offer refunds at this time. 

Exchanges are available in Australia and New Zealand, given that you are able to return the product in its original condition with tags attached and in its packaging, and provided you are able to pay for the returning and secondary replacement by Express Postage.

PAYMENT

Australian and International customers can ensure their payments are secure with Paypal. All payments are processed in Australian Dollars (AUD).

SHIPPING

Australian orders placed will be packaged and sent the same day, or next business day. NORTH uses Australian Express Postage which ensures next business day delivery within the Express Post Network to capital cities and metropolitan areas. Regional areas can expect their order between 2 – 5 days.

Once your order has been placed, payment cleared, and your item has left our warehouse, your item will be marked as sent and you will receive a confirmation from Bigcartel. We have your details and tracking number with Australia Post on hand.

If you’ve not received your item within a week of your delivery, please contact us through email or via the contact section of this site;with your full name and order number. We will endeavor to find out what has happened to your order. In most cases this means a delivery has been attempted, and your parcel is waiting for you at your nearest post office for collection with identification.

Australian express postage is standard, and New Zealand standard shipping is a flat rate of $10 per order, or $25 for express.

INTERNATIONAL

International delivery is a flat rate of $25 for standard International shipping, or $50 for express International shipping. All orders sent are registered with Australia Post. Estimated delivery for standard International is 1 – 3 weeks, or 2 – 8 days for express. All prices are subject to change.